I have been following up with Make My Trip since past 1 month for refund of cancellation of my International tickets. The response that I get from them every time is that they are still processing the request as refund not yet received from the airlines.
Finally, after 1 month of following up they told me to contact the airlines to know the status. Firstly, I don’t understand why I have to follow up with the airlines when I booked my ticket through Make my trip as being the travel agent in this case. Also, I should be nowhere concerned to this as I paid the money to Make My Trip and not the airlines.
Even after all this I called the airline directly and checked with them & I was told that the Ticket has still not been updated as ‘cancelled’ and is showing ‘open to use’ from your agent Make My Trip.
I don’t understand what else do I have to do to get my refund from Make My Trip.
P.s. – I tried to make a complaint on their website, but there is a hitch that doesn’t allow to go to the next page.
W-54 Greater Kailash Part 1, Delhi 110048
Contact No. 9811103004
18.104.22.168 / 05/03/2015 / 12:16 pm