Medicines not received even after payment to

I had ordered Medicines online through Optival Health Solutions. Pvt Ltd . ( & had paid them through PAYTM 511.75 INR on the 01/02/2016 according to their website, they promise to deliver the medicine within 4 – 24 hours. But it has been more than 48 hrs still there’s no sign or update from their end. I had tried calling them, their helpline number reflects that of Hydrabad. It is next to impossible to get them on the phone, sometime you have to wait atleast 10-12 mins…& even if you are lucky enough to get them on the phone, you hardly get any resolution, they just keep telling that we have your order you will get your items & disconnects the phone just right on the face of the customer. I have atleast tried calling them atleast 5-6 times also visited the store & asked to cancel the order or give me the items but they refused as it has been not yet processed yet, as argued by one their executives. Neither I have received any updates or any kinds of resolution, for which I look forward to you to help me reach them. I will be very grateful to you & your organisation. Thereafter thanking you.

Abir Mondal
Kolkata 700048, West Bengal
Email: / 03/02/2016 / 7:19 pm

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