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Micromax Canvas service complaint

Bought a Micromax Canvas 2.2 A114 in Feb 2014, In The month of July, the phone started hanging and giving a lot of other issues. Took the phone to the service station. The service center suggested software updation and did so.. the phone was ok for 3 days.. post which the problems started reoccurring.

Took the phone to a service station again in Aug. The service center suggested that the mother board had to be changed. Got my phone back in Sep… In exactly less than 3 week the same issues resurfaced.
Took the phone back to the service center… they said that the mother board needs to be changed yet AGAIN.

Nov first week I got a msg that my phone is at the service station and fixed. I went to the service station to find out that the phone had not reached the service station yet. went back to the service station after 2 week, my phone had arrived but did not start (did not switch on).. it was not fixed.

I need help. I am frustrated and dissatisfied with the way I have been treated and the product quality provided. I have a mail trail that I can provide. tried attaching the same several times but the complain refused to submit. Will provide the mail trail as and when required.
Service job sheet number – W 030519101412869722.

Mayuresh Rashinkar
Flat no 407, Siddhi Park, Phase 2, Near Sai Chowk, New Sanghvi, Pune, Maharashtra
Email: mayuresh.rashinkar@wipro.com / 24/11/2014 / 6:25 pm

1 comment

    • Mayuresh Rashinkar on 04/12/2014 at 6:51 pm

    Super proud of India Consumer Forum.

    I am extremely happy to confirm that i have been delivered a new device against the old and out of order piece.
    This wouldnt have been possible without ICF intervention.
    Micromax was not even responding to my emails and the earlier resolutions were absolutely hopeless.

    ICF team – you guys are unquestionably doing a very noble job.

    Bravo Team… CHEERS.

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