Misguiding information on Makemytrip and excess charges

I made booking at Make my trip on 2nd Jan’18 with an amount of 10572/-. While booking the ticket it reflected an EMI option of 0% on 3months EMI at Rs3570/- over Citi credit card . I opted for the offer but soon I received a statement with an interest rate of 13% over the transaction ie 3601
After continuous follow up they kept saying that there was no such offer. I Tried to reach them at their social portal and customer care but received no satisfactory response from their end. Their customer care no is also unapproachable as no body their address the issue at an automated answering machine.

Finally in January statement the EMI came as 3570/- . But received a reply from their executive at social platform that offer was not valid for domestic travel. And in this month Make my trip deducted an amount of Rs.3601.

They cheated for the transaction and I want my complete refund for excess charges.

I attaching EMI for Jan and Feb for your kind consideration .And one month’s EMI is remaining to be debited in next month. Please help to get the refund back

Meeta Sinha
Gurgaon 122002, Haryana
Email: sxxxxxxxxxxa@hotmail.com

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