Misinformation and mistreatment while disconnecting Idea Post Paid service

I had to disconnect Idea post paid no. For this simple thing I had to call so many times at UP no and Bihar no. After so many call a customer executive at Bihar told me to go to following address to pay the unbilled amount- Raj Brothers, Boring Road, Sanskrit Mahavidyalaya College, Near Alankar Motors. To add to my frustration the shopkeeper told they do not work for postpaid. When I called at Bihar NO the executive told me that there is no seperate shop for prepaid and postpaid when I asked him to talk to the shopkeeper he cut the call. After which the shopkeeper misbehaved and pushed me out of his shop. Why on clearly mentioning postpaid I was given wron information and why these kind of shopkeepers are given authority when they dont know how to value your customers. Not only this when I called again at the same no an executive named Ritu told me that now the no was not for postpaid at all. When I called at UP no one fine lady showed some patience and initiated the process finally.

I have been a happy customer of Vodafone and Airtel post paid services and in comparison to their service the kind of service Idea provides is simply pathetic. I would easily switch back to Airtel or Vodafone but before that I must tell you that Idea doesnt know how to retain the customers. And with the kind of training and customer care executives misinforming and misguiding customers and on top of that the kind of shops like Raj Brothers who misbehave and dont value your customers Idea has Customers will never get back to you again. It will be for your own good if you can learn something from this mistake.

Madhawi Choudhary
IIM Kashipur, Bazpur Road- 244713, Uttarakhand
Email: madhawi.choudhary[@]gmail.com / 10/04/2015 / 4:49 pm

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