My bill generally comes to about Rs 1000/month and I have been using Vodafone services since 8 years. This month my bill came upto Rs. 9000 and I did not even use much of internet, neither was I roaming. This was purely a mistake from their customer care agents.
When I asked for an “add on” plan, they misdirected me to add a “booster plan” instead. This booster plan is not pertaining to me since it is meant for only unlimited data users which I told them I clearly was not and they were also aware from their side. This mistake cost me 2 GB worth of extra data charged at Rs 4/MB.
I have proof of SMS which the agent told me to send. Now when I call the helpline they refuse to acknowledge any such phone call ever took place. When I ask them for the record of phone talkI had with their agent. They refuse claiming that it is only for internal purpose and I would require a court order to get such information.
I now look to public grievance forums for help. Kindly hear my plea and guide me towards the nescessary steps for getting about this issue.
Any information will be much appreciated.
Lovedale, Juhutara Road, Mumbai, Maharashtra
126.96.36.199 / 28/02/2015 / 5:35 pm