I ordered an insulated bottle cover from paytm which on website was a nice pink cover, upon arival i was shocked to see that what paytm calls insulated is nothing but a roll of thermocol placed inside. and coz of this no bottle fits inside it making it completely useless. when i checked the paytm website for product description section, nowhere it was mentioned abt thermocol, not even the image showing inside of bottle.

after this on next day i.e. 11th of march, i raised return request quickly and marked the reason as “did not like the product” as this was present on dropdown but since nobody turned up til 4-5 days, i again checked on paytm and was shocked to seen that return was rejected by paytm and seller.

upon contacting paytm one of their employee said that seller doesnt accept this category returns and wil only accept defected and wrong products. so i told them that i want to change the category then as the website has misguided data present. then they said no they will get bak in 24 hours. after 3-4 days as there was no reply i again calld and interacted with sandeep sharma who again askd time for 24hrs.

again after 2 days i did not get any reply frm paytm and cald bak , n my call was connected to axxxd rxxxxa who made the same fake promises like earlier 2 guys and did not giv any updates.

I kept on asking their progress as in what is pending and what has been done till now but they were not ready to disclose it as they had not done anything on this apart from typing emails and making fake promises. they gave 9-10 ETA’s and everytime missed their deadlines which shows their dedication towards work and customer satisfaction.

the company compares themselves with giants like jabong, flipkart but service/on time response provided by paytm is not even close to 10% of what jabong offers. finally on 18th april, 1 month 7 days after raising return request i got a reply from their team on email saying the product cannot be returned back.

comapny has wrong info/incomplete info on their website and customers are suffering bcoz of that. this is just a trap of showing some nice pictures and sending something totally different and not even taking the return requests.
this indicates that fraud intentions of company.

Roshni Dhamejani
Thane 400607, Maharashtra
Email: rxxxxxxxxxxxi@gmail.com / 22/04/2016 / 12:19 pm

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