Money blocked by Amazon against delivery of wrong product

I have bought one pc of Jeans Tokyo Talkies from through online of 28” waist size but they have given 30”waist size . Order was made on 20th July,2015 order number 403-0817199-7077163 amounting to rs760 . I have contacted them for return pick up on 24th july,2015. They have given the time limit of 48hours and they failed it. Even they disconnect the call in between since last five days and not refunding my money hence. As per the online retail policy they cant block my money without providing any service for so long & cant even disconnect the customers call on customers face.
Dxxxxi from Leadership team in Amazon done that even without giving me the exact timeline of refund. Holding my money without providing any service is illegal.

Please help me to get my money back from amazon account as they have already my account details.

Ananya Hazra
9A Badri Das Temple Street Kolkata-700004
Email: anamimisonu[ / 29/07/2015 / 3:06 pm

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