Money not refunded by craftsvilla for returned product

I had ordered product on when i recieved the product the product was completely different from what they showed the quality of product was disgusting when i returned the product seller confirmed that he got the parcel. And till now they didnt transfer money in my bank account i shared with them bank details and i kept sending mails but they didnt reply my message

Asmita Chodankar
Pda colony plot no 122, above bank of baroda banglow, Porvorim 403521, Goa
Email: barbiasmita] / 26/09/2015 / 5:15 pm

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