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Money not refunded by PayTM for defective suits

I purchase two suits from paytm. One was khantil yellow with order no. 1202441941 on 6 Sep and one was V&V blue with order no. 1200540097 on 5 Sep. Both were detective. I asked for reverse pickup. They said to courier it on my own n they will refund dat charges also. Now dat they have received the products, they r not refunding my money. I talked to courier company n they said it was delivered on 19sep. company changed the status to return rejected b4 2-3 days. First they were not responding to my so many mails n wen they did they said it will take another 72 hours to look into the matter. They don’t have phone nos. to call them. V have to communicate through mails. I am feeling helpless now. Plz help. Total worth to b returned is 1513 including courier charges.

Vipur jain
3,gyan garden, lane no. 1,chilkana Road, Saharanpur
Email: talktovibhor]@gmail.com / 25/09/2015 / 4:08 pm

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