Motorola Not Honouring Warranty Repair

I Purchased a Motorola Moto G3 handset from Flipkart on 08-Aug-2015. The handset was working fine for almost 1.5 months. However on 17-Sep-2015, it stopped working.

I sent my handset to the Motorola Authorized service center B2X in Pune. They informed me that they cannot repair it under warranty because of water damage.

Here I have a few things to highlight

1. My handset did not fall in water nor was there any water spill on my handset

2. I may have gone in rain, but I take care that my handset doesn’t get wet.

3. Motorola have advertised that their Moto G3 handset is safe in water of upto 3 feet for 30 mins. So even if my handset got wet in rain it should not have affected it. Since Motorola claims that Moto G3 is IPX7 compliant and will not be damaged. This is a false advertising claim

4. Since their handset is IPX7 compliant, My claim to have it repaired under warranty should be honoured by Motorola.

Purushottam Rao
Hinjewadi Phase-1, Pune 411057, Maharashtra
Email: vpuru71] / 20/09/2015 / 11:40 am

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