refused to exchange their product

The product which I bought from, after trying it out at home, was found to be one size smaller than the size which I actually wear. I mailed asking for refund/exchange of the product with one size larger than the one I bought. They refused to refund/exchange the product saying that my pincode does not fall in their area of refund/exchange. But what I don’t understand is that they can deliver the goods/products at my pincode, but they cannot send the same delivery people to take the product for refund/exchange. This type of customer service is provided by

Pratiti Majumdar
201 B wing 2nd floor Reliable Tech Park Airoli, Navi Mumbai 400708, Maharashtra
Email: / 03/08/2015 / 10:50 am

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