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Myntra not accepting the returned product for replacement or refund

On feb.20 i ordered a roadster shoe for Rs.796 from myntra.com order no. 74890678. i got delivery on feb.24. due to size issue i requested to return the product on feb.24 itself. return id. 4024584. as per policy they picked up the product. on feb.7 i got a mail stating that the returned product by me was in used condition but i did’nt use it. they told me that they cannot refund the amount so they are sending the product back. it was their duty to check the product before picking up. how can i believe them? someone else might have tampered the product after picking up. what should i do? please help.

Sanket Manjrekar
Flat no. 101, Shri Amarnathji Apartment, Lane no. 3, Omkar Colony, Pimple Gurav, Pune 411061, Maharashtra
Email: sanket27101991@gmail.com
Contact No. 8806144278 / 08/03/2015 / 7:23 am

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