Neither product delivered nor refund made by Edurite

I ordered online 4 educational DVDs to Order # 463639 on 14-Sep-15. Paid Rs.7146 by Net Banking ICICI Bank via CCAvenue CHECOUT.

I wrote several emails, stating that I have not received the order and therefore return my money back, to ccavenue and edurite on 25 Sep, 27 Sep, 8 Oct, 25 Oct, 29 Oct and 9 Nov. has assigned ticket # 142628 on 9-Oct-15.
Risk@CCAvenue has registered my complaint on 9-Oct-15.
I have not received refun or product till date dspite so many requests and reminders. Please help.

Noor Islam
Naya Shahar, Etawah 206001, Uttar Pradesh
Email: amanusyed] / 10/11/2015 / 4:21 pm

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