Neither product nor refund received from Shopclues

I have placed order-84363030 for Voltas air condioner on on 31-01-2016 and i paid Rs 23499 through credit card. and from 04-02-2016 the order is showing shipped but from the day shopclues shipped the order-84363030 the order is not trackable as the shipment is fake and from 04-02-2016 i am requesting for cancel the order and refund my money but shopclues people are played with me telling that promise delivery date is 13-02-2016 and wait you will receive the order but till today on 16-02-2016 still they did not delivered the order and also did not cancel the order and not refunding money. i have already requested many times for cancelling the order and for refunding but not cancelling the order saying that courier is in shipped status and we can not cancel and refund the money please help me out and cancel the order and refund my money as already 17 days has been passed and i need money.i dont want product.

Sailendra Mohanty
Jagatsinghpur 754103, Odisha
Email: / 16/02/2016 / 8:16 pm

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