New Lenovo with heating problem, Flipkart refuses replacement

I had ordered one Lenovo K3 Note smartphone with Flipkart on 08-07-2015 and it was delivered to me at my home on 09-07-2015 But, for the past 4-5 days I am facing heating problem with the device. I have used many smartphones in the past and I have seen such phones with my friends but these phones do not have such heating problem. I spoke to Flipkart customer care excutive regarding this but I am not happy with their response. They say it is ok for the mobile to get hot upto 48 degree. But my concern is should I wait till some untoward thing happens. And my mobile is not even 20 days old. Flipkart is giving 30 days return guarantee and if I have a problem with my new phone and there could be more problems in the future. I have managed Rs.10,000 with lot of difficulties. I just want that Flipkart returns my money after taking their mobile. Please take action on my request.

K-67, j j colony, pocket-3, sector 16A, kakrola, New delhi 110078
Email: / 23/07/2015 / 8:24 pm

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