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No delivery from shopclues.com

My name is Abinash Mohanty. I have ordered a philips hl7720 grinder order no .55492893 on 7th june 2015 was dispatched by beacon surface logistics tracking Id-101550. With the expected delivery date of 17th June 2015. But it is not yet received by me and also I m unable to tack the shipment from the website as it is showing details not found. When I called the courier they told me that they don’t know anything about such shipment. When I called the shopclues people mailed them but they are also not helping me. Or not giving my money. Please help me.

Abinash Mohanty
h.no -77, Jagda, Rourkela , Odisha 769042
Email: abinashmohanty1400@gmail.com / 28/06/2015 / 3:06 pm


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  1. Sir, I have ordered samsung led tv in shopclues.com order no is 75394609 on 11th nov was dispatched by beacon surface tracking number is 130321, it is unable to track, shopclues not shipped my item,my product or money not received, please help my item or money is return,please take action helping me.

    • Tejas on 11/01/2016 at 2:03 pm

    Hello, I have also ordered Samsung LED TV from Shopclues.com having order number – 80518874 on 1st Jan 2016. As per them current status is Dispatched by Beacon Surface courier. But I am not able to track the product status online. Can anyone help me out for the update

    • Arun on 20/01/2016 at 6:44 pm

    Hello Raja, I am in same situtation, did you receive the order or no, could you please respond.

    • Suresh.N on 22/01/2016 at 6:11 pm

    Hi friends im in same situtuation any one get TV or Money back for your purchase pls update me…..

    • Ankush on 04/02/2016 at 3:01 pm

    Hello friends I m also in the same situation.

    • Madan on 09/02/2016 at 11:23 pm

    shop clues knows everything about this courier problem, which items shop clues dont want s to deliver then shop clues give the fake courier service ( Beacon surface) which is not the traceble…

    • UDAY KUMAR on 10/02/2016 at 3:38 am

    am also facing same problem from shopclues.com website unable trace out that product majorly tv products…


    • prabhakaran on 10/02/2016 at 4:25 pm

    shop clues utter waste friends dont waste time using this belive check my orderno83324882 and it not delived

    • deepesh on 12/02/2016 at 2:55 pm

    same problem with the same courier company beacon surface. Lets boycott shopclues and post same on facebook.

    • Madhesh on 17/02/2016 at 10:26 pm

    Please help I have ordered Samsung LED 43 inch TV but status showing as delivered by Beacon surface courier but still I have not received my product. Will that product delivered at this case. Please help me if I ask shopclues customer care they are saying wait for another 48 hrs. I am really getting pressurized day by day. Please help me out

    • Gayathri Rajendran on 25/02/2016 at 1:01 pm

    I have place on ordered in ShopClues on 2nd Feb 2016 “Samsumg LED Full HD 40 Inch TV” and paid the cash via online and still waiting for the product. But the status showing as delivered by Beacon Surface Courier (online tracking no: 135719 which I am not able to track in Online and even the Shop Clue customer care people) but I still have not received the product yet. Yesterday ShopClues Customer care people called me and forced me to cancel the Order and product can not be delivered and will refund the amount. Today they are arguing the Product has been delivered and we are helpless. Really they are cheating and I am very much frustrated day by day. Lost the everything Money, TV, peace because of them. Please help me out to resolve this.

    • Satish on 16/03/2016 at 7:13 am

    i have ordered a 55 inch led tv through shopclues. They provided a tracking id with beacon surface as the courier and tracking site http://www.7horses.co.in . i am not able to track the items . i have called shopclues customer support many times but everytime i call they kept on saying to wait for 48 hrs.

    • Partha Mukhia on 16/03/2016 at 10:26 am

    I’m facing the same problem. I’ve ordered one 40″ and three 32″ LED TV’s for my hotel. (Order Nos:86899183 – 8685406 – 86883641 & 86886185. I am clueless about them tracking on Beacon Surface/7Horses yield no results. Nor do get any response from their given landline numbers, and one number does not even exist!!!! This has been a gross betrayal by Shopclues of whom I have been a dedicated customer. Once again I urge you people to take immediate action and rectify the same ASAP. Also I want to know the real time status of my consignments.

    • harish on 20/03/2016 at 12:06 pm

    anyone provide me the customer number of beacon surface

    • V.Alphonse arockiya raj on 29/03/2016 at 12:20 pm

    We ordered 32″ led TV on 17.3.16 .shopclues send a email Handed over to courier on23.3.16.beacon surface…. till they are not shipping my order… I want to delivered my order

    • HAFIZUR RAHMAN BARBHUIYA on 30/03/2016 at 12:25 am

    Please hear me,
    I placed order (pre-paid) product as “Lenovo Laptop Computer” in Shopclues vide Order No. 88533731 and they said that they have shipped the product via “Beacon Surface” and tracking No. is 139759 under given site as “http://:www.7horses.co.in” which is not trackable. How it can be solved? Please help me.

    • Harsh on 01/04/2016 at 10:31 am


    I am facing the same issue for my split ac that was to deliver in Jaunpur, UP. I am thinking to raise a dispute request with my credit card bank. If I will not get any proper response in 2-3 days, I will do the same

    • Vaibhav on 05/04/2016 at 4:29 pm

    Hi Team,

    Tracking ID 139976. Prepaid Whirlpool Refrigerator. The item is not delivered from shopclues and beacon surface. And they updated the status as delivered. Please help me with delivering the product or return my money back.


    • Akash on 05/04/2016 at 8:57 pm

    My order was placed on 28March 16.and today it’s shows that it’s deliverd to me .on 2april was on Rajasthan and on 5th they saw its deliverd to me via beacon surfac.is that big issue will they provide my product.my product is not deliverd to mee what should I do

    • Vijay jaiswal on 13/04/2016 at 4:35 pm

    I am also suffring same problem
    On 17 march 2016 i orderd voltas 1.5 ton ac 5 star ac @30500 ?
    This is with reference to Order no. #88367315
    They showing dispach on bacon
    When i cintect customer care they put my phone on hold and not giving proper answers they dont providing any contact no
    They provide track your shipment with the following shipping details: no response is there
    Courier: Beacon Surface
    Tracking no: 139656
    Courier Link:http://sevenhorses.in/api.html
    I’m feel to be cheated by shopclues ther dealer parners and courior partner no body is providing thair contacts and care for custmer making full and this is very bad for e commerce..pls help need ful
    My contact no vijay jaiswal arun jaiswal

    • G MANJULA on 14/04/2016 at 3:24 pm

    I am also facing the same problem. Can anybody help us in resolving the
    issue and getting the product despatched from ShopClues.

    How to tackle the issue.

    Pls find below our order details and the issue faced by me.

    This is with ref. my order no.89138801 placed with Shoplues.com for online purchase
    of Voltas AC 1.2 Ton The Order date is 28th March 2016. The status showing as desptached to courier Beacon Surface on 30th March 2016. Informed that
    it is in Telangana on 31st March 2016. Despatch date 7th-9th April 2016.
    The despatch date again changed to 4-5 delay and 14th April 2016.
    Still not received.

    Called customer care. They are also not able to tracked (we are informed by the
    company which is selling the product. The company is not able to track their
    shipment). They tell we have to wait for 2 working days.

    When I register complaint from my mobile. It shows error .

    Tracking ID :140233

    Link shown as 7horses.in but showing as domain expired.

    Customer care is responding as unable to track.






    • TK Jha on 27/11/2016 at 1:23 pm

    I had booked just small kitchen utensils set .from Shop clue .it was shipped by BG couriers it is showing product delivered but actually product didn’t came. This is cheating. Pl do not order from. Shop clue. and BG couriers is also cheater

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