No refund against cancellaion on Volvo ticket

On cancellation of Volvo bus ticket from Durgapur to Kolkata for 4 persons on 17.07.2015, I got a message from BT-PAYUIB that your refund request of Rs. 1140.00 against proposal no. 45066658 received from Pilani Soft Lab Pvt. Ltd has been processed on your card, and will reflect in your account within 10 working days but I have yet to receive the refund.

Agent Bungalow, Manderboni, Gogla 713381, West Bengal
Email: g.ahmad2010] / 17/09/2015 / 8:32 pm

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