No refund for returned product from

I have placed an order at on dated 16 Oct’16 cash on delivery which was receive on dated 08 Nov’15.
But product not as per describe in website so i return this by overnight courier (AWB-3777881715) which was receive at kalazone office on dated 20 Nov’15. For this i mark mail any call to customer care of kalazone but there is no proper respon provide by them no any status for my money refundation . Please do the needfull action.

GANDHI GRAM, KANPUR 208007, Uttar Pradesh
Email: santosh211272] / 14/12/2015 / 11:32 am

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