No refund from Ebay for defective mobile phone

I have purchased a phone on 3rd december. When I got the delivery than I found that the phone was an old phone. Half of its touch pad was not working and it had a lot of scratches on it. I called them for about more than 20 times starting from 7th of december til 24 december. But I got no response from Ebay. I reached out to the seller and give him the phone with the DOA letter attached to it. The seller told me that he has put the request to refund my money but when I call to Ebay than they says that we do not have any updates regarding this and each and every time they give me the different answer. Kindly let me know the procedure to get my money back from this fraud company.

Rakesh Khandelwal
jaipur 302012, Rajasthan
Email: / 25/12/2015 / 1:22 am

1 comment for “No refund from Ebay for defective mobile phone

  1. Ebay
    28/12/2015 at 4:13 pm

    Dear RAKESHK2015,

    Thanks for reaching out to us. Please share your Paisapay ID or Claim ID at so that we can assist you better on your concern.

    Thanks & Regards
    Team Ebay

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