No refund from Volvo after journey cancelled due to accident

I travelled by volvo bus no.WB 23B 6850 ON 16/06/ 15 at 7.16 a.m for which I booked ticket through paytm but due to rash driving of driver the same bus met with an accient near Burdwan city on the highway and front of the bus was totally damaged and left door was blocked and near driving seat everything was broken. Somehow we managed to get out with my 80 years mother,6 years son and my wife from the driving seat. we were very much shocked and surprised to see how volvo bus driver driving the bus. I never expereinced such horrible situation in delhi, jay pur, bangalore. As I asked conductor to arrange alternative arrangement because I had to catch flight from Kolkata to Jaipur but conductor keep on telling me another bus is coming but when after waiting 30 minutes no bus coming then started searching another transport and found one INNova who was going to kolkata and I paid rs.800. After reaching Kolkata airport I called Royal cruise operator in asansol but they denied to refund any amount and rudely told whatever you can do you can. As I paid Rs.1680 for bus ticket so I think I should get refund.

I need your help on this. I have a photograph of the bus.

Pravir kumar
27 gangotri nagar, Jaipur 302018, Rajasthan
Email: / 12/09/2015 / 11:49 am

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