No response from Clovia after the purchase

I did some purchase from an online site called clovia( 12 days back. And all I got is a mail from them that there will be a delay on shipping of my items. But after that no updates. I am fed up by calling their customer care which is always busy. I assume that its something which they have set up like that on purpose. No response over email too. Here are the purchase details.

Order Id# 653646
Date of Purchase: 20th August 2015
Mode of Transaction: Online banking/Debit card.
Amount Paid: Rs. 854/-

As there is no positive response from them, I am not so sure on how to proceed. Could you please help?

Rahul Raviz
SaiNiketana Apts, 3rd Main, Bangalore 560066, Karnataka
Email: rahul.raviz[ / 01/09/2015 / 5:02 pm

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