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No room booked by Hotels.com but amount debited from account

Find below the confirmation by Hotels.Com. I paid the amount thru HSBC credit card. On arriving at the hotel I saw informed by the hotel authorities that no payment had been made and I have I to pay to stay at the hotel. I saw shocked to hear this but I had no option but to pay. Kindly help me in getting back the amount 3298 ? paid by me. It can be transferred to my credit card. Hoping to get justice through you.

Srividya Anantharaman
Kolkata 700029, West Bengal
Email: sxxxxxxxxxxxxn@gmail.com

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