No shipping details from Utsav Fashion after payment

I have purchased an item on 18th August,2015 from Utsav Fashion through online INR 7860 and choose cod. I got a mail that someone from their end will call me to confirm my order. But I get no call and then contacted with them and come to know I have to pay at least INR 2860 as they allow only INR 5000 through cod. On 20th August I have paid INR 3000 and informed them many times. On Friday I got a mail from their end stated the order is shipped with due payment INR 7860(where already I have paid INR 3000), and I will get shipping details within 24 hours and it will take maximum 3 to 5 working days to get it at my doorsteps. After making the payment on 20th august, till now I get no mail from their end and it still shows due payment is INR 7860 in their site. Yesterday I have contacted with them and they gave me a tracking number of the item and said it will take 7 to 10 working days to reach at my doorsteps.But whenever I have tried to track the order it states “invalid consignment number”. They are continuosly changing their opinion. Presently they are saying as they have shipped the item so they are no longer responsible.

poushali guha
barabahera, konnagar, hooghly 712246, West Bengal
Email: poushali.guha6[ / 27/08/2015 / 5:07 pm

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