No support from Samsung for damaged body

I had purchased Samsung refrigerator in 09 August 2013 in A.Venkatraman Enterprises at Mayiladuthurai, Tamilnadu. Few days back I noticed few cracks in inner body of refrigerator, then I give call to samsung toll free number on 12 October 2015, and my conversations reference number is 1126361675 and my complaint number is 4202705443. I ask the call centre to replace the damaged part but they replied service centre technician come and visit you and he give solution. A guy from Samsung service centre came and he informed we give stickers and paste it over the crack but you have to pay service charge as per your purchase warranty expires in one year so replacement is not available then I ask him I have to pay the cost of spare so please replace inner body but Samsung service centre and call centre employees says we don’t have spare, it’s only way is paste stickers on cracked area. Please do needful ASAP. Regards

Selvaraj R
44 Anna street, Mayiladuthurai 609002, Tamil Nadu
Email: rssrinivasanmyl] / 23/10/2015 / 3:54 pm

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