I purchased online a pack of 6 EESL LED bulbs 9 Watts each manufactured by Wipro Enterprises Pvt. ltd. from Snapdeal vide Invoice no. SB900B/15-16/88486 dated 7.03.2016 for rupees five hundred ninety five only. the bulbs carry a warranty of three years. One of the bulbs proved to be defective after one day of use. It became very dim.
I wrote emails dated 25.03.2016, 26.03.2016 and 28.03.2016 to Wipro Enterprises ltd at the email address provided on the packing of defective bulb. I had also attached the invoice, photographs of faulty bulb and its packing showing Wipro and their addresses printed on them.
I received reply emails dated 26.03.2016 and 28.03.2016 from Wipro Enterprises ltd whereby I was told that Wipro does not sell any EESL/ DELP bulbs online through any e-commerce channel or retailer showrooms and suggested me to contact Snapdeal or seller for further details.
I called Snapdeal on telephone twice and requested them for replacement of defective bulb. I received their email replies dated 28.03.2016 and 1.04.2016 in which they stated that they can not accept my request for replacement as it was beyond 7 days of delivery..
I had also written email dated 28.03.2016 to EESL at the email address provided on the pack of defective bulb and had requested them for replacement of the defective LED bulb. I did not receive any reply from EESL.
Neither Snapdeal, nor Wipro is willing to replace the defective bulb.
PITAMPURA, DELHI 110034
126.96.36.199 / 05/04/2016 / 10:52 pm