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Non-delivery by Trackon couriers

I had ordered a shoe from the online shopping, and the supplier told me that he had sent from the TRACK ON courier service, when i traced my order number it says the parcel is delivered but when i went to office for the parcel they said the parcel has not come. I tried to contact siliguri , kolkata but they keep on rejecting my call. Please help me refund my money or punish the courier or seller whoever is responsible.

Indra Rai
Gangtok 737101, Sikkim
Email: ixxxxxxxxx1@yahoo.in

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