I have placed order No-1954 on 05/07/2015 at 01:17 pm in express shipping mode to Gajabo.com & they commit me the product will be delivered in 2-5 business day. But till today on 04/08/15 the product had not delivered to my shipping address. In between this last 30days I have several times contact in Gajabo customer service No. and every times I had got wrong information that “product is ready to ship and you will get it in next 3-4days”. I have also send e-mail to customer service but they had not sent me any reply.
On 03/08/2015 at mid-day I have talk to Mr Rxxxxh Yxxxxv , customer service manager, Gajabo.com and he told me that due to non-availability of Gajabo paneled courier, they had not to able to delivered the order #1954 at my shipping address. He also told that, to get that product I have to pay Extra Rs 150/- as shipping charge by online payment in their shared link. Now the questions are-
1. Why I have to pay extra 150/- when Gajabo commit me free shipping in the time of placing order?
2. If there is a problem why Gajabo not intimate me in long 30 days?
3. Why customer Care embarrassed me by giving continuously wrong information in last long 30 days?
TAMAL BARAN SENGUPTA
BkTPP TOWNSHIP, PO-BkTPP, DIST- BIRBHUM, SURI 731104, West Bengal
18.104.22.168 / 04/08/2015 / 8:51 pm