I have ordered a Silver pendant through www.gitanjalishop.com on 02.08.15 and make payment through internet banking of Rs.1710/-. The delivery date given to me was 15.08.15 but i havn’t received the order till yet(23.08.15).
When i contacted them on 13.08.15 on customer care, they said your product will be delivered upto the delivery date mentioned on the website & if the product will not be delivered on time, you can cancel the order & we will refund your money, but I did’nt got the product even by 17.08.2015. Even they didnt intimated me by e-mail or SMS about the delay.So i decided to cancel my order.
Then i called them on 17.08.2015 and asked about my Order Status, but they again said that it will be delivered soon, so i asked them to cancel it & refund my money…they said “OK” & assured me that my money will be refunded within 7 working days.
In between i wrote e-mails to them but they did’nt replied at all. On 22.08.15, they called me and said that order cannot be cancelled, we will dispatch your order soon. Now the case status on the website is showing: closed.
They are just making me fool. Neither sending the order nor refunding the money.
Please look into the matter and resolve my query. Herewith, attaching the order details for your kind perusal. I had given the shipping address of my relative as they don’t deliver in my city.
3C-211 Buddhi Vihar Awas Vikas Colony, Moradabad 244001, Uttar Pradesh
220.127.116.11 / 23/08/2015 / 12:17 pm