Non-delivery of order by

I would like to inform you that I had ordered a saree from website. The order number is R452414240. And the Saree name is Kangana Black Mirror Saree. It was ordered on 25th February 2016. The given address is the address of an office and it was clearly asked to deliver the product between working hours of office ie from 10 am to 6pm. The parcel was coming from Surat. It reached Mumbai on 29th February and it was out for delivery on 4th March 2016. The delivery was attempted but failed as it came at 9 at night whereas office closes for the day at 6pm. The product was out for delivery again on 4th March and has not been delivered till now. Voonik is not responding, Dotzot courier is also not responding. Where am I supposed to go? What should I do. This is a mental torture by both voonik and dotzot courier. Please do the necessary and see that its delivered without any product damage at the earliest. Any help will be appreciated.

Humairah Pagarkar
Andheri East, Mumbai 400069, Maharashtra
Email: / 10/03/2016 / 11:03 am

1 comment for “Non-delivery of order by

  1. 11/03/2016 at 2:52 pm

    Hi Humairah,

    We regret to inform you that your order couldn’t be delivered due to certain unavoidable issues faced by our courier partner.Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon.We have initiated refund, it may take up to 6-7 business days for your bank to credit the amount to your account.We have also credited your Voonik account with Rs. 100 as a token of apology for cancelling the order.

    Thanks and Regards,
    Team Voonik

    P S : For further queries feel free to contact us on 080 66667777 or

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