Non-delivery of product by Snapdeal vendor

I had ordered a sony Bluetooth headset on snapdeal app on 18th of oct alongwith one other item which is delivered but the one item i.e. sony Bluetooth headset was not delivered meanwhile i had received a msg saying that the seller is not available so the product is reorderd with other sellers. But almost after 5 days the product is not shipped and there were no any updates on that.

I have contacted those people via mail but they had not responded on that while i mailed so many times they have contacted me and give assurance that product will be delivered within 5 days which is already mentioned in expected delivery date. But within 24 hours of their promise for delivery of product i got confirmation that the order is cancelled and the refund is initiated.

But this is not at all excepetable i had made payment totaling of rs 1852 on 18th oct i had also used the 201 rs discount coupon which they have given me for shopping. Now they have not given any information regarding that discount coupon.

Rupesh Kumar
Bhedasgaon, Kolhapur 416214, Maharashtra
Email: rxxxxxxxxxxx9@gmail.com
49.14.35.61 / 27/10/2016 / 10:44 pm

2 comments for “Non-delivery of product by Snapdeal vendor

  1. snapdeal
    31/10/2016 at 4:29 pm

    Dear rupesh_ku,

    We request you to share your order details and complaint number to help you possible way. Kindly drop us an email wirtetous@snapdeal.com We assure you all possible help.

    Regards,
    Team snapdeal

  2. Rupesh kumar
    01/11/2016 at 7:34 pm

    I have mailed u the detais on your this email id but delivery failed as this mail id is not working this is the reply of your customer care executive.
    This is very ridiculous.
    Two days before ur executive told me that the at the time of packing of product u found that the product is defective so the order was cancelled now today ur executive told me that the product was out of stock so the order was cancelled.
    The email id which u have mentioned here and which i also received on my mail is not working so thr delivery is failed,this is the reply of ur executive.
    It seems that u guys are very insensitive.
    Here is the order details.
    order ID: 16086209146
    Reference no: 34305597
    Placed on: Tue, 18 Oct, 2016
    Product name sony sbh 20 Bluetooth headset

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.