Non-refund of amount by Ebay after product return

Sir, I have seen and purchased a toy helicopter (Item No.252007186674) on (online shopping). But the helicopter was not working properly. hence I returned on 13.07.15 and it was delivered on 15.07.15 to via india post (Ref No.ET000163661IN). In this regard they give ebay guarantee claim ID No.1093124 and Paise pay ID No.39618924264 on 11.07.2015. Still they not return my money. now what can i do and how i can take action against Please help me.

Anbuyegan Natarajan
Anna Nagar, Pattabiram, Chennai 600072, Tamil Nadu
Email: / 21/07/2015 / 11:05 am

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