Ola deducts entire money, balance reduced to zero

In Sep 15 I received a mail from Ola asking me to submit KYC details as my Ola Money balance in account had exceeded 10,000/-. I complied and also received an e-mail from company that KYC form was successfully processed. In October 15, I made a 10 days trip to bengaluru and used OlaCabs services whenever I needed a cab and made payment using OlaMoney. On my return to Bathinda I realized that the money was not getting deducted from my account as it still showed about 10,400/- ola money balance in my account.

As an honest customer, I informed the company about the issue. But next day i was shocked to see that the balance in my ola money account was showing ZERO. When i contacted them back, they said that they were working on the issue. After two initial responses they have now stopped responding to my mails also.

Piyush Kumar
Bhisiana, Bathinda, Punjab 15120
Email: piyush.iaf]@gmail.com / 10/11/2015 / 9:11 am

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