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OnePlus service centre complaint

I purchased my one plus one handset in the month of january 2015 and since then have been facing issues with the handset.

I have visited the service centre many a times, got my handset formatted through a remote session, lost my data. Mmy device was not repaired in the first place and not checked before handing over.

One Plus do not have a policy of replacing of existing handsets but do not care if customer have to visit service centre again and again. One Plus Team do not care to respond to consumer complaints marked on email or answer phone calls / sms.

I have not been able to use my handset properly as most of the time it has been under repair.

After experimenting with handset, resetting softwares, replacing hardware, motherboard, if the device is still showing issues, the device should be replaced instead of sitting on the issue and not responding back. One plus have failed to respond positively, assure me of 100% repair of the handset.

I have all the written evidence from One plus on how they fool their customer mislead them.

Sir, I want to exercise my right as a customer and seek replacement of my existing handset and so the grievance to seek your help.

Vivek Bhati
Udyog Vihar Phase V, Gurgaon 122015, Haryana
Email: vivek.bhati]@duetindiahotels.com / 28/10/2015 / 10:34 pm

1 comment

    • Gunvant Jain on 16/10/2016 at 11:25 pm

    Similar experience here, for matter worse,

    I’ve got a device which had issues right from the first month, as per the details, if I start counting the amount of hardware replacement its more than 60% of total cost of device.

    every two months while I mailed them my concern – they simply said to visit the service center and we’ll sort this out. every time they would replace one or the other part of device and at times simply format and give it back.

    While I’ve been asking to compensate – they simply refuse to do and even stopped responding to may mails.

    I’ve even tried to contact India head and founding member but no response.

    I’ve ensured more than 4 device purchase for one plus, and this is what I get when I personally purchase it.

    I feel sad to now find the ways and means to reach out to consumer forum.

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