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Order cancelled but Snapdeal takes EMI

I would like to Inform you that I purchased an Automatic Washing Machine online by easy installment (CC EMI) through SNAPDEAL as on 1st Aug 2015 & same day I also cancelled the same as well as got cancellation mail. My SNAPDEAL site also shown status as cancelled. Purchase by Credit Card EMI where merchant is SNAPDEAL & Bank is ICICI. On 3rd Sep 2015 SNAPDEAL heat the 1st EMI to my Bank CC & On 10th Sep 2015 I complain SNAPDEAL along with snap sort of Bank CC statement. They promise for resolution by 48 hours with a mail copy. But still the problem not resolve as well as SNAPDEAL again heat 2nd EMI to my Bank CC as on 2nd Oct 2015 where as I had already cancelled product & not received the same. Kindly look into the matter.

Siladitya Samanta
7/9 Thakur Ramkrishna Lane, Howrah 711104, West Bengal
Email: s.siladitya]@gmail.com / 09/10/2015 / 1:24 pm

1 comment

    • Snapdeal on 12/10/2015 at 4:01 pm

    Dear Siladitya_SA

    We apologize for the inconvenience. We care about your greivances and complaint has been noted and is currently being worked upon by our team .We would like to know more about you problem and its details . Please share you Order ID, complaint no. and contact details with us at writetous@snapdeal.com mentioning you order ID in the subject line of mail.

    Thank for your cooperating
    Online Snapdeal Team

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