Order cancelled by Snapdeal arbitrarily

I ordered Puma elego blue floater sandal from snapdeal On 09 aug,016. Order ID: 14582820352 Suborder Id: 18201231716 Order got approved and got the message “Your order is being readied for dispatch” at 02:12 AM, 09 aug, 2016 and the expected delivery date was from 11th to 13th. That was the last update from snapdeal until 13th of aug at night when i looked the tracking status that was my order was cancelled due to product unavailability with seller. How Snapdeal allow customers to order such products which they really dont have and why Snapdeal is working with this kind of fake sellers. It took 5 days for snapdeal to know that seller is not having the product and that too after the order status reaching the state of ready to dispatch. There is absolutely no way i could believe this. This particular product is snapdeal fulfilled, so it’s the responsibility of snapdeal to get the order delivered once processed. Product is still available on snapdeal but with the less discount. It is not about the product but about the unethical practice and I would take it up in all possible forum until I get the product delivered as per promise.

Deepak Lakherwal
Karol Bagh, New Delhi 110005
Email: dxxxxxxxxxxxxxx5@gmail.com / 15/08/2016 / 8:05 pm

1 comment for “Order cancelled by Snapdeal arbitrarily

  1. Snapdeal
    17/08/2016 at 10:03 am

    Dear deepak_la,

    We understand the plight. We will get the issue checked and update you at the earliest.

    Team Snapdeal

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