Order not deliver, no refund from FirstCry.com

I am a frequent buyer in FirstCry.com. But for the first time I am going through a very bad situation. 18th Dec,2015 at 8:20 PM I have placed a order in a COD mode.

The total order value was 500 Rs approx out of which I have paid 303 and 52 from my firstCry wallet and Loyalty Cash Redeemed respectively.

Now the situation is the order not delivered and also the money(358 approx) not refunded back into my account. Upon calling on the numbers given on the FirstCry.com, they are telling me to contact FirstCry directly.

So I called the number they provided but its saying the number is out of order. Also I send couple of emails to customercare@firstcry.com but did not received any reply from them. Please help…Thanks in advance

Soma Saha
kolkata 700102, West Bengal
Email: sxxxxxxxxxx46@gmail.com / 07/01/2016 / 1:08 pm

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