Order not delivered by shopclues

I have ordered LED bulbs from shopclues.com (order id : 83869058) on 27th Jan. Order was couried via bookmypacket.com as shown in the status. Order was never delivered nor they contacted us for delivery. But they are claiming it to be delivered. When asked for proof, they send a scan copy of paper on which signature was forged. They had changed the order status from “returned to origin” (14th feb 2016) to “delivered” (16th feb 2016) to “returned to origin” (24th feb 2016) to “delivered” (25th feb). I have been following up with them since 16th feb 2016 but no actions taken. I have all the proofs of communication as email. They have not taken any actions nor they are refunding my money.

Akhilesh Kumar
Bangalore 560100, Karnataka
Email: axxxxxxxxxxxxxxxi@gmail.com / 29/02/2016 / 7:03 pm

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