I placed an order (25015 1110 100000) for Wonderchef Tea maker with STARCJ on 10/11/2015. The amount was paid by Credit Card. The product was neither delivered nor there was any communication from the STARCJ about the product till now.
On 25/11/2015 I sent email to firstname.lastname@example.org (Customer Care). They replied that they would be resolving the issue. Nothing happened. I again sent a mail on 30/11/2015, 9/12/2015 and 17/12/2015. No response from ShopCJ.
On 29/12/2015 there was a call from ShopCJ informing that the product will be delivered within 3days.
On 4/1/2016 I called to find out the fate of the order. They told that it would be delivered by 7/1/2016. Again on 8/1/2016 I called. This time they asked me to wait till 9th Jan. Again I called on 10/1/2016, the customer service guy says that he has no information on the order ‘as it was booked from internet’ and forward the complaint to Sales personnel. The same reply I received from customer service half a dozen time so far.
After clear two months, number of e-mails, telephone calls, still I do not know the fate of the order. There cannot be any excuse for ShopCJ to keep silence even after 2 months of placing order. They should have refunded the amount by now if they cannot supply the product.
I am convinced that ShopCJ is yet another dubious online portal living on publicity. Probably their policy is to maintain silence as the customer would get fed up and give up the claim.
Subbarao T V
Nellore 524004, Andhra Pradesh
22.214.171.124 / 10/01/2016 / 11:41 am