Order placed with crazy-factory.com not received

I had placed online order of 2 items on 25/10/2015 paid in advance via credit card in www.crazy-factory.com/en-us. Order number is 5536054. I never received the product and after sending multiple emails to customer support, I was informed to get an replacement product (order number 5652825)on 30/11./2015. Till date I have not received the product nor that I got refund. Please take action against this fraud website

Sumandra Mitra
Rajarhat, Kolkata 700156, West Bengal
Email: mxxxxxxxxxxxxa@gmail.com / 13/01/2016 / 4:52 pm

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