Outgoing calls barred by JIO, no support

I recharged my jio number with 499 plan with validity of 91 days i.e. 18th of February 2018. This plan has unlimited calls to any operator local or national plus 1GB data per day plus 100 sms per day and other roaming facilities. Today my outgoing calls are barred and other services i.e. internet, sms, incoming calls etc are working. Communicated to jio customer care several times but all the times I am told that your outgoing calls are barred due to misuse and ask me to recharge again to continue. Moreover, I, request him to lodge a complaint but he refused to do so. Please look into the matter. Thank you.

Shivajee Verma
Ballia 277301, Uttar Pradesh
Email: sXXXXXXXXXa@gmail.com