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Overnite express not delivering courier at the destination

Courier Name: Overnite Express. I have a courier from ICICI Bank dispatched on 06.04.2018 and till today I have not received it. When enquired in their Ernakulam office they said that they dont deliver to our area. So they can send it to their Thoppumpady office form where I can collect the same. But today when I called Thoppumpady office the document has not reached, so I called their Ernakulam office and the staff is so irresponsible that they don’t know where the document is and they will check and call me. I am raising a complaint on this matter as why should we use courier service when it is taking more than 6 days to deliver a document. I have attached the tracking detail as proof. AWB No. 2497675176

Maya Jacob
Panaypilly, Kochi 682002, Kerala
Email: jxxxxxxxxxxxl@hotmail.com

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