Parcel not delivered by GATI

I have not received my parcel since the the time i have booked it a month ago and it was to be delivered by the 15th of September, 2017 but i have not received it as yet. Numerous complaints have been given but all i get back is that it is stuck in custom and the customer service have not been able to provide me with a date of delivery as yet. GATI Docket: 655934774

Kindly advise

Sathyajit Dwarakanath
Jeevan bhima nagar, Bangalore 560075, Karnataka

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