Parcel sent through Railways not received

On 3/5/2015, I booked my bajaj discover 125 cc motorcycle from kota to bhubaneswar, via bikaner-puri express, train no. 14709.

booking details- PRR no.- 4000/158626.
Receipt no.- A1804823. / date & time- 03-may-2015 15:05
total cost- 2489/-

I was told that the vehicle will be loaded today itself, and I may collect it as soon as I reach bhubaneswar, but if there is any problem in loading on same day I will be getting the parcel within 10-12 days.

now the problem-

The motorcycle was not loaded that day, because of some cargo train was standing in between parcel office and platform no.-4, on which bikaner – puri was supposed to arrive.

i personally checked that the parcel van of my train was totally empty.

later I got a text message on 8-may-2015, 15:15, that my motorcycle is just now loaded on some other train kota-patna, train no.- 13238.

the train reached patna on 9-may-2015, 17:30.

but I didn’t got any message regarding unloading.

since that day I am contacting bhubaneswar parcel office every alternate day, but the parcel hasn’t arrived till 24-may-2015.

I asked the officials in parcel office bhubaneswar but they totaly refused to have any information about the parcel. I also contacted kota parcel office several times, but they said that we have loaded the motorcycle so its none of our business now.

I even managed to contact patna parcel office and it was confirmed that my motorcycle is parked there since 9-may-2015, but they are least bothered to load it again for bhubaneswar.

Due to unavailability of vehicle I am facing serious problems regarding inconvinience and over expenditure.

Please help me.

Do I have to go to patna myself.

This unwilling service had made me suffer a lot as i have to manage 20 kms daily to and fro for my office, out of which 4 km i have to walk on foot. and that too in steaming sun while going office, and in total dark while coming back. and the remaining 16 kms costs me 300/- daily.

please help me.

Girish Dalor
202, civil lines, Kota 324001, Rajasthan
Email: / 25/05/2015 / 8:09 am

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