So disappointed with the after sales service from Motorola. I bought Moto X 2nd gen on 23/06/2015. My mobile just fell from the tea table and display got cracks on it but mobile is working fine. when I visited the service center they just told me that I have to pay Rs. 16,000 for replacing the display. I was shocked as display was in working and at present cost of same mobile is Rs. 15,000. repairing cost is higher then the cost of new device. I tried to contact Motorola haven’t received any proper reply. Incident numbers are 160117-003981, 160118-007483, 160118-007509. I escalated it again then I got a call from Motorola and they told me that price told to you was incorrect and we have raised it to our service manager, you will get a call by evening but I am still waiting for any kind of reply from Motorla.

Siddharth Surana
Pune 411036, Maharashtra
Email: / 24/01/2016 / 2:19 pm

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