Pathetic customer care and executives, Videocon d2h

Customer care executive not at all helpful and are rude.. they are just good as speaking to an automated voice machine.. you guys don’t know the meaning of “instant credit” while my service needs to start immediately, “instaltly” as you call it, but I have to make so many calls and explain everytime same things again and again.. there were times when my calls got transferred to some other customer care executive without even asking for the transfer, again he would ask what’s the problem. Executives have no intentions of resolving the problem nor retention of the customer..

By the way, issue still not resolved, even after half and hour. Now your executive says we will have to take a complaint and it might take 24 hrs..

Wow.. great keep up the good work..

Rajkumar Kurian
Pune 411011, Maharashtra

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