Pathetic service from sony service center

I have submitted my xperia z1 mobile at service center in Andheri West. My job no. is W15092605927. The service from sony service center is pathetic. I have been following up with them on update of my phone and today they gave me cost estimation of Rs 900/- approx. I gave them approval on the same but they are not accepting the approval over the phone and asking to visit the center. During submission the agent has told me that i can approve the cost over the phone but now they are not accepting. Please look into this issue at the earliest.

Pratima Pal
3/A, Hatkesh Apt, Dona Lane, Mumbai 401209, Maharashtra
Email: sweetprati_143] / 01/10/2015 / 2:40 pm

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