Pathetic service of Tikona broadband

Incorrect internet usage attributed, 1.6 GB in less than 3 minutes over a 2mbps line.

Called customer care on monday the 14/09, call back promised – none received

Called customer care again on wednesday 16/09, call back promised – none received. Spoke to an associate Kiran Satpute

Called customer care on 18/09 and no help but they only ask to pay more money. Spoke to an associate Pxxxxa Kxxxxxxxe.

The person on support does not understand difference between email and website address.

Dhawal Pandey
Klassic Residencia Vishal Nagar, Pune 411027, Maharashtra
Email: dhawal.pandey] / 18/09/2015 / 9:03 am

4 comments for “Pathetic service of Tikona broadband

  1. Tikona Care
    22/09/2015 at 5:18 pm

    Dear Dhawal,

    Greeting from Tikona.

    We have noted down your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number #TISE1769 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on

    Tikona Care

  2. Tikona Care
    24/09/2015 at 12:34 pm

    Dear Dhawal,

    This is a gentle reminder to follow up your concern listed on Sept 18,2015. Requesting you to share details in order to assist /resolve your concern . Kindly share your details with us on mentioning your assigned reference number TIKSE1679 in the subject line.

    Tikona Care

  3. Tikona Care
    28/09/2015 at 7:15 pm

    Dear Dhawal,

    Gentle Reminder # 2

    We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – by mentioning the reference number in the subject line.

    Tikona Care

  4. Tikona Care
    30/09/2015 at 4:20 pm

    Dear Dhawal,

    Greetings from Tikona.

    Please be assured that your concern listed Sept 18,2015 has been noted and our team is working on addressing the same.

    Tikona Care

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