Payment not refunded by PayTm

I have paid my mobile bill of Rs 343 through pay tm on Nov 28, 2015. My order no is 1362349984. The amount has been deducted from my bank account however at that pay tm showed that the payment failed.

Total amount was 343 Rs. Deducting 24 Rs from pay tm wallet 319 Rs has been deducted from my bank account. The 24 Rs pay tm balance has been refunded to my pay tm wallet but remaining 319 Rs has not been refunded.

I raised a ticket in pay tm portal for the same on Nov 30, 2015. The ticket ID is : 00035309. I have never got any reply on this ticket till now. I have also tried contacting pay tm support desk on 0120-3062244, it continuously gives busy tone.

I have no idea what do now. Please help me getting my money back.

Jasmin Pandya
Arohi Club Road, Ghuma, Ahmedabad 380058, Gujarat
Email: jasminpandya] / 04/12/2015 / 7:59 pm

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