I had placed 2 orders earlier. form the same brand(Megaway LED) and same vendor 300539110 & 300539097. All these were cancelled without even intimating me. Stating the inability to procure these items from their vendor that too on the tentative delivery(after 9 days of placing order), that too on my phone calls. There was absolutely no word from Pepperfry.com. Again I had placed Order No. 300550213, which happened from the same vendor and brand as the above 2 orders. I requested them to raise a case(Case no: 00620138) so that information on whether the product can be procured by Pepperfry.com and shipped. This was due to the horrible experience last time. When i checked the status of the case, they assured me that the product will be shipped 100%. But the same incident was repeated with me again after 10 days. After misleading me for all these days, they again cancelled my order and with absolutely no word from their end. I am really frustrated with their fake assurances and extremely bad service. I look forward to get this issue resolved and the item must be shipped to me.

Vikrant Sharma
Koramnagala, Bangalore, Karnataka
Email: vikrantsharma89@gmail.com
199.168.151.162 / 09/10/2014 / 12:33 pm



This article has 1 comment

  1. Hi Mr Sharma,

    Sincere apologies for the trouble caused and regret the inconvenience caused.

    As per the details checked with our category team and dispatch team. The order was cancelled since vendor was unable to dispatch the product at your address since the logistic with whom he had a tie up did’nt served at your location and hence we had to cancel your order. We understand that this has caused disappointment and we have intimated our team to de list the non serviceable pincodes for that specific product.

    Once again sincere apologies for the disappointment caused and hope that you would look past the experience and will shop with us again.

    Regards,
    Team Pepperfry.

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